Refund Policy

Cancellations & Refunds for Masters Of Beauty Lounge

  • Services and treatments are not transferable to other salons or individuals.

  • Our store doesn’t provide a refund on any service such as Eyebrow feathering, Eyelash extension, Lash lift, waxing or any facial. However, we can refix the work or service that you have used and are not Satisfied but only if you contact us within 48 hours. If you contact us after 48 hours of the service you used then you may be charged for the service according to the timeframe that mainly applies to Eyelash extension and Eyebrow Feathering service.

  • Refund is provided where required in accordance with the Australian Consumer Law.

  • Certain services may require a deposit, If a deposit is obtained and you cancel more than 48 hours before the appointment, you will receive a refund of your deposit, however, if you do not cancel before that 48-hour time frame and you do not attend your booked appointment, you will forfeit your deposit and treatment or service.

  • If a product purchased in store is faulty or service is unsatisfactory, it may either be exchanged or refunded, There will be no refunds for a change of mind.

  • We do not offer refunds to any kind, skincare or aftercare products for a change of mind.

  • Prior to a treatment or service, you are required to disclose, upon request by Masters Of beauty Lounge staff, any personal factors which may affect your treatment or service, by completing a consent form. This will apply to all new clients and existing clients.

  • Refund requests form must be filled for any refund if you are eligible for but it only has to be accepted prior to proceeding with refund by store manager approval. Please consider we don’t offer refunds directly in store this has to be done through the proper channel by filling refund request form along with evidence and proof of receipt. You need to contact us through email

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